Refund policy

3-Day Return Policy 

Return Window
Return request must be raised within 3 days of delivery. 

Return Shipping
Reverse shipping charges of ₹250 per piece will apply, where applicable. 

Product Condition
Products must be unused, unwashed and unworn, with original tags and packaging intact. 

Opening Video Mandatory
For wrong/damaged/missing product claims, a continuous opening video showing the sealed parcel and shipping label is mandatory. 

Not Eligible
Used, washed, altered, damaged, stained or incomplete products will not be accepted. 

Refund
We will ask for QR Code once we do the quality check of the returned dress/dresses and process the refund on the same QR Code.
Shipping charges paid during COD are non-refundable

How to Raise a Request
Send your order id, opening video and images of the dress/dresses received. Mention the reason for return. 

Reason for Return Return
is only acceptable if the dress is damaged, defective, torn or stained. 

We will not accept the return request for these reasons:
1. “We didn’t like the material of the dress”
2. “The dress doesn’t match the photos/videos from which we order”
3. “Pants are not delivered”
Please read the product description before ordering. Everything that you need to know about the product is mentioned in the description, read carefully and then order for your own convenience 

Note:
In case of missing product, we will only resend the missing product if you have an opening video of the sealed parcel, if not then we will not accept missing product request. 


How to Raise a Return Request
Send us:
● Order ID
● Opening video 
● Clear images of the product
● Reason for return 

Missing Product Claims
For a missing product claim, an opening video of the sealed parcel is mandatory. Without a valid opening video, the missing-product claim will not be eligible under our standard return policy.